CALL CENTER: open during working hours (8 am - 12 pm and 2 pm - 6 pm, from Monday to Friday), the call center serves customers seeking immediate assistance and provides guidance throughout the process of restoring correct plant operation. Through the CALL CENTER, customers will always talk with the person most qualified to resolve their particular issue.
TELESERVICE: with the development of new technologies and its skilled staff, Torninova Corp. can, upon request, provide its customers with a remote supervisory support system performing machine diagnostics and any required software modifications—all via modem.
SCHEDULED MAINTENANCE: our technicians are available to perform scheduled maintenance on plants already in operation.
ON-SITE SERVICE: the company is constantly attentive to customer needs, thus specialized technicians are always available to provide assistance at the plant installation site. In the event of a malfunction or unscheduled maintenance, Torninova Corp. is able to ensure rapid intervention.
SPARE PARTS: Torninova Corp. guarantees its customers rapid procurement of any spare parts that may be needed during a machines's entire life cycle. In fact, a dedicated office manages customer contacts specifically for this purpose.
